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Awake in your timezone, fluent in your language
Three hubs, each staffed with native speakers on local hours. When your morning starts, someone whose morning also started is reading your ticket.
Americas
Toronto and São Paulo
Native support in
English, Spanish, Portuguese
Median first reply 12 minutes
EMEA
Dublin and Tel Aviv
Native support in
English, German, Hebrew, Arabic
Median first reply 9 minutes
Asia Pacific
Singapore and Sydney
Native support in
English, Japanese, Korean
Median first reply 14 minutes
Hubs hand tickets to each other with full context. A ticket opened in Tokyo at midnight is answered from Dublin, not parked until Singapore wakes up.