SN Ticket Manager

A modern ServiceNow backlog manager with advanced filters, dark mode, dual panels and automatic background badge updates.

SN Ticket Manager – Your Smart ServiceNow Ticket Manager SN Ticket Manager is a sleek, lightweight Chrome extension designed to help Service Desk agents and IT professionals manage ServiceNow tickets more efficiently and effortlessly. 🚀 Key Features: 🔄 Advanced sorting by last update date, ascending or descending 🖥️ Dual resizable floating panels with independent filters and smart snapping 🔍 Live dynamic filters by ticket type, priority, group, status, assigned user, and update age 🔴 Real-time red badge counter showing tickets with recent updates 🔔 Automatic background badge updates when the dashboard is detected, without opening the floating panel ⚠️ Pagination warning for truncated ticket lists, helping you avoid missing tickets 📜 Improved pagination warning for truncated ticket lists, helping you avoid missing tickets, with formatted numbers, dynamic box size, multi-line support, and persistent dismiss option 🌙 Dark Mode support that automatically adapts to your system’s theme ⌨️ Instant toggle panel with keyboard shortcut Alt+Q 📐 Resizable floating panel with persistent size and position saved locally ⭐ Favorite tickets marked with ★ for quick filtering 📝 Local notes per ticket, saved directly in your browser — with an elegant popup editor 🎉 Motivational celebration with confetti animation when all updates are resolved (dashboard only) 🧭 Auto-scroll with highlight animation directly to Work Notes on ticket pages ✨ How It Works: Install Backlog Tool from the Chrome Web Store Open your ServiceNow instance (e.g., https://prysmiansd.service-now.com) Click the Check Backlog button or press Alt+Q to open the floating panel Use filters, sorting, favorites, and notes to quickly manage your ticket backlog Track your progress with clear update badges and enjoy a celebratory confetti effect once your queue is fully cleared 🔒 Privacy & Security: Fully client-side, runs 100% in your browser No external data collection or tracking All your tickets, filters, favorites, and notes stay private and offline Who is it for? Service Desk and IT support professionals High-volume ticket handlers who want to boost productivity Anyone using ServiceNow who wants to save time and stay organized