ShiftZen - Intercom Triage
ID: glhomlodomppeglmfbcijhhhgjhnbnoj
Extension Info & Metadata
Publisher Contextual Analysis
- MX records exist
- Yes
- Domain exists
- Yes
- Is disposable
- No
- Is role-based
- No
- Mailbox exists
- Yes
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Smart agent triage, AI replies & ZenDash phone agent monitoring embedded in Intercom.
ShiftZen is an internal productivity extension that embeds a triage and AI-assist panel inside Intercom's Inbox. It helps support agents route tickets to the correct teammate using a configurable shift-and-bin queue, generates AI drafts, summaries and CRI templates for the current conversation, analyzes multiple tickets in batch and exports the results to Excel, and surfaces ZenDash live phone-agent status so leads can spot zero-active-agents or missing-agent conditions quickly. All data stays within the user's browser and the internal Zenoti APIs the user is already authenticated to.
Extracted Data
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Version History
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