parcelLab

parcelLab Chrome plugin for Customer Service teams to retrieve and display trackings from parcelLab

parcelLab is the premier global provider of post-purchase customer experience software. Our Chrome extension helps brands increase customer service productivity by empowering agents to answer order delivery questions faster. With our Chrome extension there’s no need to switch between your other applications and parcelLab! All relevant tracking information is available in real-time for every single order in one view, alongside the customer. Shipping disruptions are highlighted so customer service agents can quickly see what went wrong and when it happened, improving the customer experience while reducing call handle times and repeat call-backs. This app is free to download but requires an existing parcelLab account with tracking data enabled prior to installation. Contact us at [email protected] or reach out to your Account Manager for more information and pricing. Reduce WISMO & WISMR inquiries with proactive notifications and fewer resources Say goodbye to manually searching for tracking updates. Our Chrome extension automatically displays the most up to date information, including: · Customer name, recipient address, and carrier · Order and tracking numbers with the latest delivery status · Multiple shipments sorted with the most critical deliveries and disruptions first · Product details + see what’s in each box for multi-package shipments · Detailed view of earlier shipping activity and estimated delivery date · Easy access to additional carrier data like delivery location · All customer communication (email, SMS etc.) · Search by order or customer email to see full buying history · Resend email communications · Initiate a return Key benefits · Reducing workload: access all necessary tracking and delivery information in one view within our Chrome extension. · Resolve inquiries faster: no switching between platforms to try and find the right answers for customer questions. · Better customer experience: give accurate answers faster, have better conversations with your customers to build trust and loyalty. For pricing and more information contact us at [email protected].