Herald

Organize and quantify customer feedback to make better products.

Herald's Chrome extension allows you to save customer feedback from any web page and send it to Herald. Collect text from Gmail, Intercom, Zendesk, and more apps in just one click. To get started, highlight the text you want to save. Then open the extension either by clicking on the Herald logo in the top-right of your Chrome browser, or by pressing CMD/Ctrl+Shift+Y. Herald should be able to automatically figure out which customer this feedback is coming from, so all you have to do is tag it with a specific topic. Search for the right one, select it, and voila! You've tagged another valuable customer insight. Then, our robust analytical engine helps you rigorously qualify and quantify customer feedback according to your business goals. Herald molds to the way your team works: it can be used exclusively as an internal tool, in semi-private mode to share a history of their feedback with specific customers, or publicly by publishing a product roadmap and changelog. To learn more, visit the Herald website.