Headset Control for Amazon Connect
ID: ojfjmkncjncjgehnjdgokbeeoonpjfga
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Control Amazon Connect calls from your headset: answer, end, mute, hold, plus caller ID, agent status & wrap-up in a side panel.
WebHID is not natively accessible when using default Amazon Connect CCP and Agent Workspace. This extension aims to provide an easy-to-use interface for enabling full functionality of headset physical controls such as Answer Call/End Call, Mute/Unmute buttons on inline devices for wired USB headsets and USB receivers for Bluetooth headsets.
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