Cresta for Salesforce

ID: cnfockfbehcondpimjnoipncjcnknanj

Supported Languages

🇺🇸US English

Extension Info & Metadata

Status

Active

Version

1.1.49

Size

3.65 MB

Rating

1.0/5

Reviews

Users

1,000

Type

Extension

Updated

Jun 2, 2026

Publisher Contextual Analysis

Author: CrestaView Profile
Privacy: Privacy Policy
Help: Help Center
Country: US
MX records exist: Yes
Domain exists: Yes
Is disposable: No
Is role-based: No
Mailbox exists: Yes
Address: 540 Bryant St Ste 200 Palo Alto, CA 94301-1742 US

Total Extensions

Active

Obsolete

Listed

Unlisted

Total Users

1,000

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This extension enables agents to utilize Cresta AI for Salesforce. To create an account please email [email protected]

Cresta turns contact center agents into experts with real-time, personalized coaching, QA, and workflow automation. With Cresta, every agent is armed in real time with the combined experience of your best agents, coaches, and industry best practices. The platform learns what works for your business and proactively trains agents in real-time in ways that actually change behavior so that every agent can perform like your best. This extension enables agents to utilize Cresta for Salesforce. To create an account please email [email protected].

User Growth

Showing data from Feb 28, 2026 to Aug 02, 2026

Versions

+100%(+1,000 users)

Compared to 3 months ago

11 versions released in this period

Rating Count

Total: 3 ratings

Average Rating

Current: 1.00 / 5.0

Extracted Data

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URLs

IPv4

IPv6

URLs

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auth.us-west-2-prod.cresta.com	/auth	https://auth.us-west-2-prod.cresta.com/auth
iam.twilio.com	/v1/Accounts/$%7Br%7D/Tokens/refresh%60;if(!r\|\|!e	https://iam.twilio.com/v1/Accounts/${r}/Tokens/refresh`;if(!r\|\|!e
api-config.cresta.com	-	https://api-config.cresta.com
api-config.staging.cresta.ai	-	https://api-config.staging.cresta.ai
login.cresta.com	-	https://login.cresta.com
${e.authendpoint}`}	-	https://${e.authEndpoint}`}
auth.voice-staging.cresta.ai	-	https://auth.voice-staging.cresta.ai
auth.cresta.com	-	https://auth.cresta.com
login.voice-staging.cresta.ai	-	https://login.voice-staging.cresta.ai
api.voice-staging.cresta.ai	-	https://api.voice-staging.cresta.ai

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127.0.0.1	IPv4	-
0.0.0.0	IPv4	-

1.0 out of 5 · 2 most recent reviews

Text reviews

Positive

Negative

There is so much room for optimization. It makes salesforce really slow and clunky. It doesn't learn from my typing behaviors and the suggestions aren't aligned with the context making it borderline unusable. It's just another decorative cosmetic that crowds my screen and slows down my work by making the SF feeling clunky.

Kyle Batobato·1 May 2026

My experience with the Cresta integration for Salesforce has been profoundly underwhelming, ultimately hindering rather than helping me as a chat agent. While the promise of real-time assistance is appealing, the execution fails to deliver on several fundamental levels. My Main Concerns: Cluttered Workspace: The UI is intrusive and poorly optimized for the Salesforce environment. It crowds my screen, forcing me to constantly fight for visibility between the chat window and the CRM data I actually need. Irrelevant Suggestions/scripting: The "AI-driven" suggested scripting is frequently off-base, as the prompts seem to lack basic situational awareness. Lack of Basic Data Mapping: Most frustrating is the system's inability to pull simple variables—like contact names—into its suggestions. Manually correcting "Hello [Name]" in a tool designed for automation is a significant step backward in efficiency. Inaccurate: The platform consistently fails to accurately reiterate or summarize the customers' described issue. By misinterpreting the customer's initial problem, the tool risks creating confusion rather than clarity. In its current state, Cresta feels like a burden. It lacks the technical maturity to provide meaningful value.

Version History

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Cresta for Salesforce

Supported Languages

Extension Info & Metadata

Publisher Contextual Analysis

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Extracted Indicators (URLs and IPs)

URLs

Contextual Analysis

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Version History

Version-to-Version Code Diff

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Average Rating